Learn how to take control of a call with a long winded customer with 4 easy steps.
Course teaches a highly effective four point plan for calming irate customers and maximizing their situation. Includes the proven ASAP technique.
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Watch this presentation on Empathy to help improve your customer service skills.
When people feel pushed into a corner, they push back. If a customer senses you are defensive, rude, or unhelpful, it is natural for them to push back. They push back with their words, tone, or by asking to talk to a supervisor.
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This video quickly gives the three steps CEOs, and politicians use to de-escalate tensions easily.